We thank you for visiting our website and appreciate your business. Here at The Pacific Institute of Aromatics we pride ourselves on delivering quality products with friendly service. However, realistically, sometimes things go wrong.
Damaged / Incorrect Goods
If you receive an order that has an issue, please contact us immediately (via email, phone or fax). In circumstances like this, we will correct the mistake as soon as possible to your satisfaction.
If for any reason you have ordered a product, and it was not what you had expected, or you just didn't need it after all, we will be glad to accept this item back. We can only accept unopened products, no longer than 30 days past the purchase date, and for a 25% re-stocking & handling fee.
Cancelling Recent Orders
Our process from receiving your order to time of shippment is usually (but not limited to) 12 hours. If you made a mistake in your order, call us as soon as you notice, so we can correct your order before shipping.
Thank you again for ordering with The Pacific Institute of Aromatics, and have an aromatic day.